Privacy Policy
1 Introduction
This Privacy Policy explains how Apollos Pty Ltd (Apollos, we, us or our) collects, holds, uses and discloses personal information when you use apollos.net.au, make an enquiry, purchase an educational service, access an online course or take part in a Recognition of Prior Learning (RPL) process.
We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us. This policy also explains how you may access or correct your information and make a complaint.
2 Information we collect
Depending on the service, we may collect your name, date of birth, contact details, identity documents, account details, communications, enrolment and purchase records, invoices and payment status.
For educational enquiries and RPL, we may collect resumes, qualifications, transcripts, employment history, references, work samples, skills evidence, course progress and assessment related information. Please remove identifying information about third parties from submitted work evidence unless its disclosure is authorised and necessary.
Our website and systems may collect device and browser details, IP address, pages viewed, referral information, cookies and similar technical information. A payment provider may process card details; Apollos may receive transaction details without receiving full card numbers.
3 Sensitive information
Some enrolment or support matters may require health, disability, criminal record or other sensitive information. We seek this information only where reasonably necessary and permitted by law, including with consent where required. Please do not send sensitive information unless we request it for a specific purpose.
4 How we collect information
We usually collect information from you through website forms, email, telephone, messages, accounts, purchases, applications, uploads and learning activities. Where appropriate and lawful, we may also receive information from a training provider, employer, referee or other authorised person.
If we cannot collect information needed to verify identity, process an application or deliver a service, we may be unable to provide that service.
5 How we use information
We use information to respond to enquiries, explain available education pathways, assess preliminary eligibility, administer purchases and enrolments, provide online content, assist with RPL evidence, coordinate with training providers and provide support.
We also use information for accounts, records, service improvement, security, fraud prevention, complaints and legal compliance. We may communicate about relevant services where permitted by law. You can opt out of marketing using the unsubscribe method provided or by contacting us.
Formal competency assessment and any nationally recognised qualification are the responsibility of the authorised registered training provider, not Apollos.
6 Who receives information
We may share relevant information with the training provider responsible for an enrolment or assessment; payment processors; website, cloud, learning, communications and support providers; and professional advisers, regulators or other persons where authorised or required by law.
A training provider may handle information under its own privacy policy and regulatory obligations. We limit disclosures to information reasonably needed for the relevant purpose.
7 Overseas disclosure and storage
Some technology or cloud providers may access, store or process information outside Australia. We have not identified specific recipient countries in this policy because the locations of all relevant providers have not been confirmed. Contact us for current information about likely overseas recipients and locations before providing information if this is important to you.
Where applicable privacy law requires it, we take reasonable steps regarding overseas disclosures. We will update this policy with likely recipient countries where practicable once our provider arrangements are confirmed.
8 Cookies and analytics
Our website may use cookies and similar technologies for site operation, sessions, preferences, performance, analytics and, where enabled, advertising measurement. You can control cookies through your browser and any available website controls. Disabling cookies may affect some functions.
9 Security and retention
We take reasonable measures to protect information from loss, misuse and unauthorised access, modification or disclosure. Measures may include access controls, authentication, secure transmission and staff procedures. No online system can be guaranteed completely secure.
We retain information for as long as reasonably needed for the purpose collected and for applicable legal, accounting or education-related obligations. When no longer required, we take reasonable steps to destroy or de-identify it. Training providers may have separate retention duties.
10 Access, correction and deletion
You may ask to access or correct information we hold about you. We may verify your identity and may refuse or limit a request where the law permits. We will explain a refusal where required. Requests to delete information are considered subject to legal and operational retention requirements. For records held independently by a training provider, contact that provider as well.
11 Anonymity
You may make a general enquiry anonymously or under a pseudonym where lawful and practicable. Identification is normally required for purchases, enrolments, identity verification and assessment processes.
12 Automated systems
Digital systems may help us organise enquiries, applications, communications and course access. If automated processing of personal information is used in a decision that significantly affects a person and specific disclosure is required by law, we will provide that information. The responsible training provider makes formal competency decisions.
13 Data breaches
We investigate suspected data breaches, take steps to contain harm and make notifications where required, including under the Notifiable Data Breaches scheme where it applies.
14 Children and third-party websites
Additional consent or eligibility requirements may apply where a person under 18 seeks a service. External websites and platforms linked from our site have their own privacy practices; please review their policies.
15 Complaints and contact
For access, correction, privacy questions or complaints, contact Apollos Pty Ltd at [email protected] or 0403232029. Our website is apollos.net.au. Please describe the concern and provide enough information for us to investigate. We aim to respond to complaints within 30 days, or will advise if more time is needed.
If you are dissatisfied with our response and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner.
16 Changes to this policy
We may update this policy as our services, providers or legal obligations change. The current version will be published on our website with its update date.