Terms and Conditions
1 About these terms
These Terms and Conditions govern use of apollos.net.au and educational services offered by Apollos Pty Ltd (Apollos, we, us or our). By using the website or purchasing a service, you agree to these terms. Specific written terms shown for a service at purchase also apply. If they conflict, the more specific terms apply to that service, subject to your rights under law.
Our contact details are [email protected], 0403232029 and apollos.net.au.
2 Our services and role
Apollos may provide education information, online learning products, RPL guidance, preliminary eligibility review, application support and administrative coordination with training partners. The precise inclusions, price and timeframe for a service are those stated when you purchase or enrol.
Apollos is not the registered training provider merely because it helps with an RPL application. Formal assessment, enrolment decisions and the issue of nationally recognised qualifications are made by the responsible authorised training provider. We do not guarantee an assessment outcome, qualification or completion date.
3 Eligibility and information you provide
You must provide accurate, current and complete information and genuine evidence. You are responsible for obtaining permission to share work samples or other material belonging to an employer or third party and for removing unnecessary personal information about others.
A training provider may impose separate entry, identity, evidence, assessment or age requirements. We may be unable to proceed where requirements are not met or information cannot be verified. Deliberately false or misleading submissions may result in service suspension or referral to the relevant provider.
4 Accounts and website use
If you create an account, keep your login details secure and tell us promptly about suspected unauthorised use. Do not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code or use its content unlawfully.
We may suspend access where reasonably necessary to protect users, systems, our rights or legal compliance. We will take the circumstances and your statutory rights into account.
5 Orders, prices and payment
Prices, inclusions, payment stages and any applicable taxes are described at checkout or in a written offer. You authorise the stated payment when placing an order. A purchase is accepted when we confirm it or provide access, subject to any stated eligibility checks.
If an apparent pricing or service description error occurs, we will contact you before proceeding and offer the available options, including a refund where payment was taken and the order cannot be fulfilled. We may use a third-party payment provider, whose terms may also apply.
6 Service delivery and access
We aim to provide access and support within the timeframes stated for the relevant service. Timeframes for an RPL or qualification outcome depend on the evidence supplied, third-party availability and the training provider’s processes. Any estimate is not a guarantee unless expressly stated as such.
Online content may require a compatible device and internet access. Service or platform interruptions may occasionally occur. We will take reasonable steps to restore access.
7 RPL and training provider decisions
An initial discussion or eligibility opinion from Apollos is preliminary. The training provider may request additional evidence, require gap training, decline an application or determine that competency has not been demonstrated. You must follow the provider’s assessment rules and any separate enrolment terms.
We may share application information with the relevant provider as explained in our Privacy Policy and the collection information presented to you.
8 Cancellations, refunds and consumer rights
Contact us promptly if you wish to cancel or seek a refund. We will assess the request against the service description, work already performed, any disclosed service-specific cancellation terms and applicable law. We will explain the outcome and any amount retained or refunded.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including consumer guarantees under the Australian Consumer Law. Where a service fails to meet a consumer guarantee, you may be entitled to a remedy such as a repeat service, cancellation, refund or compensation depending on the circumstances.
A change of mind does not automatically create a statutory refund right, but any additional refund promise expressly made for a service will be honoured. A training provider may have its own refund policy for amounts it charges directly.
9 Learning materials and intellectual property
Unless stated otherwise, we or our licensors own the website and learning materials. A purchase gives you a personal, non-exclusive right to access the purchased materials for the stated access period and your own learning. Do not copy, resell, distribute, publish or share them beyond uses allowed by law or our written permission.
You retain rights in material you submit. You give us permission to use it as reasonably necessary to deliver the requested service and to share it with the relevant training provider or service providers for that purpose.
10 Third-party services and links
Our website may link to external training providers, payment platforms and other services. Their own terms and policies may govern your direct use of them. We are responsible for our own obligations and do not control the independent content or decisions of those third parties.
11 Information, outcomes and limitations
Website and general guidance content is provided for information and may change. Qualification eligibility, assessment rules and regulatory requirements should be confirmed with the responsible training provider before you rely on a particular pathway.
To the extent permitted by law, we are not liable for loss caused by circumstances beyond our reasonable control, inaccurate information you provide, or an independent decision made by a training provider. This clause does not limit non-excludable consumer rights or liability that cannot lawfully be limited.
12 Privacy and communications
Our Privacy Policy explains how we handle personal information. We may send service and account communications needed to administer your purchase or enquiry. Marketing messages are subject to applicable consent and opt-out requirements.
13 Complaints and disputes
If a problem arises, contact [email protected] or 0403232029 with your order details and a description of the issue. We will review it and seek a fair resolution. Assessment appeals and complaints about a training provider’s independent decision may also need to follow that provider’s process.
These terms are governed by the laws applicable in Australia. Any dispute process remains subject to rights you have under consumer law and applicable court or tribunal rules.
14 Changes and contact
We may update these terms for future use of the website and future purchases. Material changes to an existing purchase will apply only where permitted by the agreement and law. The current version will show its update date.
Apollos Pty Ltd | [email protected] | 0403232029 | apollos.net.au